Last Updated: 4/7/2024

Welcome to Pol’s Freeze Fresh (freezefresh.us). Your privacy is critically important to us. It is Pol’s Freeze Fresh’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to freezefresh.us (hereinafter, “us”, “we”, or “freezefresh.us”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website.

We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

1. Information We Collect

Our Website typically collects two types of information about you:

• Information You Provide to Us: We collect information you provide directly to us. This includes personal information you provide when you sign up for an account, participate in interactive features, fill out a form, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, credit card information, and other contact or identifying information you choose to provide.

• Information We Collect Automatically: When you visit our Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website.

2. How We Use Your Information

We use the information we collect to fulfill any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations), to communicate with you, to screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, to provide you with information or advertising relating to our products or services.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the Website.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

5. Data Retention

When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

11417 Irving Park Rd, Franklin Park, IL 60131